Privacy Policy
who we are
Dixie Electric, Plumbing & Air (“Dixie,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://calldixie.com, schedule services, or interact with us through phone, email, or SMS messaging.
1. INFORMATION WE COLLECT
We may collect the following categories of personal information:
- Identifiers (name, address, phone number, email address, IP address).
- Service and billing information.
- Information you provide through forms, service requests, or customer support.
- Internet activity information related to your use of our website.
- Data collected through cookies and similar technologies (see Section 4).
2. HOW WE USE YOUR INFORMATION
We may use your information to:
- Provide and manage our services.
- Send appointment confirmations, reminders, and service notifications.
- Communicate with you regarding your account.
- Send promotional offers (if you opt-in).
- Improve our website, services, and customer experience.
Data Sharing: Phone numbers and texting opt-in data will not be sold, shared, or rented to third parties or affiliates for marketing or promotional purposes. Information may only be shared with service providers necessary to deliver our services.
3. SMS MESSAGING
If you provide your mobile phone number and consent to receive SMS messages, we may send you:
- Appointment reminders and service updates.
- Account notifications.
- Promotional offers (if you opted-in).
Message Frequency & Rates: Message frequency varies. Standard message and data rates may apply.
Opt-Out Instructions: You can opt out of SMS messages at any time by replying STOP. No further messages will be sent. For assistance, reply HELP or contact us at info@calldixie.com.
4. COOKIES, ANALYTICS & TRACKING
We use cookies, pixels, and analytics tools (including Visual Visitor) to understand website traffic, track leads, and improve our services. These technologies may collect information such as:
- Your IP address, browser type, operating system, and device information.
- Your browsing activity on our website (pages visited, time on page, referring URL).
We use this information to:
- Improve website performance and user experience.
- Measure marketing effectiveness.
- Provide relevant service and support.
Managing Cookies: You can choose to accept, reject, or manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
5. DATA SHARING
We may share information with:
- Service providers assisting in delivering our services (e.g., scheduling, payment processing, analytics).
- Regulatory or legal authorities as required by law.
We do not sell personal information for marketing purposes.
6. DATA RETENTION
We retain personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
7. YOUR RIGHTS (GSPR & CCPA)
Depending on where you reside, you may have rights under laws such as the GDPR and CCPA, including the right to:
- Access the personal information we hold about you.
- Request deletion of your personal information.
- Restrict or object to processing of your personal information.
- Opt-out of data collection or sale (California residents: use the “Do Not Sell My Personal Information” link on our website).
To exercise these rights, contact us at info@calldixie.com.
8. SECURITY
We implement reasonable safeguards to protect your personal information.
9. CHILDREN’S PRIVACY
Our services are not directed to children under 13, and we do not knowingly collect information from them.
10. INTERNATIONAL DATA TRANSFERS
Some of our service providers may be located outside the United States. Where applicable, we ensure such transfers comply with data protection law and that your data is safeguarded.
11. UPDATES
We may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Last Updated” date.
Last Updated: 09/11/2025
12. CONTACT US
Dixie Electric, Plumbing & Air
580 Trade Center St.
Montgomery, AL 36108
Email: info@calldixie.com
Phone: (334) 328-3570