When you walk into the bank do you naturally gravitate toward the teller who was nice to you last time? Do you have a favorite salesperson, so you keep going back to the same clothing store? Do you always take your vehicle to the same shop because you trust a certain mechanic? The common denominator is superior customer service.
That’s part of what Dixie Electric, Plumbing & Air calls the “Dixie Difference”. We don’t want to be just the people who come into your home when you have a problem. We want our electricians, plumbers, and HVAC technicians to become a trusted person you welcome into your home. Here are five reasons why Dixie loves its customers:
- A professional relationship turns into a friendship
- We receive feedback from customers to help us improve
- A trusting relationship translates into customer loyalty
- Loyal customers become brand ambassadors spreading the word to others
- Patience & kindness lead to an honest relationship
In our business, it’s critical we have the respect and trust of our clients because our employees often must deliver bad news. It’s not easy to tell a homeowner his or her heating or cooling system needs to be replaced or there are major plumbing repairs needed. When you’re talking about potentially having to invest thousands-of-dollars in your home, customer service skills make it easier for Dixie, and we hope for the customer as well. In those situations, good customer service leads to mutual respect which in turn leads to an ability to have an honest exchange about the available options to fix the problem.
There are many ways to reach those goals for HVAC customer service. Dixie is a big believer in training, and we’re not just talking about technical training. Our employees receive in-house professional customer service training. It’s a great way to help our employees learn how to build those relationships.
Let’s start the process now. Visit our website to learn more about the “Dixie Difference”. If you are experiencing any problems or need maintenance on any of your home comfort systems, call Dixie Electric, Plumbing & Air to schedule an appointment. We have been serving the HVAC needs of Montgomery, AL and all of Central and Eastern Alabama for more than 110 years. We look forward to providing you with outstanding customer service for many more years to come. Be sure to like and follow us on Facebook and Twitter to stay informed about any special deals throughout the year.
