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Dixie Customer Service Guarantees

Guaranteed Customer Satisfaction: The Dixie Way

This holiday season, you should spend more time stringing lights and less time repairing the electrical system needed for them! Our Dixie team genuinely cares about our customer satisfaction, and we want to see you happy and stress-free during the holiday season. 

 

Dixie Goes The Extra Mile For Our Customers


There’s no better way to guarantee a stress-free home than by calling Dixie for all of your home needs. Our certified service professionals will ensure your home is well protected from past and future problems. At Dixie Electric, Plumbing & Air, we’re so confident in the quality of our services and the expertise of our team that we offer one-of-a-kind service guarantees. When you call Dixie, you can trust that we do it right the first time!


Service and Repair Money Back Guarantee


We know what it’s like to not be completely satisfied with a company’s work and even more so, not knowing how to express your concerns. With Dixie, there is no guesswork and no exceptions to bad service. If you’re not satisfied with the completed work, or if our employees do not follow protocol, we will refund your money. In addition, if one of our repairs fails within the first year, we will repair it for no extra charge to you–that’s one of our guarantees!

We take it as an honor to be invited into your home. That’s why we have the highest standards for our team. You should never catch our service professionals:

  • Smoking on the job
  • Swearing in your home
  • Not drug-free
  • Do not wear shoe covers
  • Leave without clean-up

If our service professionals perform any of the above acts during your service appointment, you will receive that service free of charge.


Dixie Cares Plan Lifetime Guarantee


What better way to walk into the holidays than with a lifetime guarantee on all of your home needs? With our Dixie Cares Plan, you can sit back and relax while the grandkids open presents. We offer annual plumbing, air conditioning, and heating system tune-ups and inspections, followed by maintenance to keep warranties in place. You no longer have to be concerned if the furnace can handle the cold weather ahead. Instead, focus those concerns on whether you made enough eggnog for the family!

To learn more about our Dixie Cares Plan, visit us here.


Equipment & Fixture Money Back Guarantee


At Dixie, we want to be completely transparent about the products we’re installing in your home. All of the equipment and fixtures we use are guaranteed to be top of the line and perform to your expectations. If any equipment we have installed fails during the normal use in the first year, we will repair or replace the item at no charge to you.

If you’re tired of appointments being rescheduled or technicians showing up late, it’s time to call Dixie! With our fully stocked trucks, nearly every home repair can be done on the spot. Your HVAC, electrical, and plumbing service will be completed in a prompt manner, at your convenience–every time!


Dixie Wants To Be There for You

We always want you to feel welcome with Dixie. From the moment you call to schedule an appointment to the last repair we perform in your home, we want you to feel like family. Our certified service professionals are more than happy to assist you in any way we can to make our time with you more convenient and personal.

Spend your days this holiday season with the ones you love, and let Dixie take care of the rest. To schedule a service with Dixie, call for 334.232.0236 Montgomery or 334.835.5161 for Auburn. You can also schedule an appointment online.