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In over 100 years of HVAC service to our communities in the Montgomery and Auburn-Opelika areas, we’ve learned a thing or two about staying true to our values. All of us here at Dixie believe our commitment to these values is why we’re still here.
So we want to tell you more about the practical aspect of our values—how we put them into action every day. Here’s how we strive to always do the right thing at Dixie.
What You Expect
When an electric, plumbing, or air emergency happens in your home, your first priority is getting your family back to comfort and safety as soon as possible. Part of an effective HVAC service is making sure that the job is done right the first time and with no surprises, financial or otherwise.
You want service technicians who measure twice and cut once. Quality craftsmanship and attention to detail are a must. And you want up-front pricing so that you can plan your family’s budget accordingly, with no additional fees or service charges after the fact. We understand these priorities, and we believe that doing the right thing means meeting them every time.
Integrity in Action
Integrity means sticking to your values at all times, putting them into practice even when it would be easier to let them slide. And whether it’s Monday at dinner or 3:00 am on Saturday, we know emergencies don’t wait around for a convenient time. That’s why there will always be someone at Dixie to answer your call, 24 hours a day, 7 days a week.
And when we answer that call, we’re serious about showing the utmost respect in your home. We have high expectations for our service professionals in their professional conduct—that includes never smoking or swearing on your property, and always cleaning up after the job is done. If any one of our employees breaks this promise, you won’t pay for service.
High-Quality Products & People
As our customers and community members, you are our first priority. We would never cut corners with your home, so we only use top-of-the-line materials that can stand the test of time. And we make sure that we always have those high-quality materials on hand in our “warehouse on wheels.” Our technicians are prepared to handle virtually any situation as quickly as possible.
We’re also constantly training our employees on the latest parts, technologies, and methods. It takes a healthy balance of old-fashioned values and cutting-edge HVAC services to make it in business as long as we have. We promise never to overlook a new skill that could help us do the best job possible.
Dixie Cares: A Plan for the Future
Just like your doctor, we don’t want you to wait until things go terribly wrong to call us. We want to help you maintain the health of your electric, plumbing, and heating & cooling systems. That’s why we offer maintenance plans to provide thorough HVAC service, repairs, inspections, and tune-ups at regular intervals. We do what we can to extend the life of your fixtures and prevent major damage.
We also stand by our lifetime & money-back guarantees. If you’re not 100% satisfied with the work we’ve performed, we will refund your money—because we simply believe that’s the right thing to do.
The Dixie Difference
Doing what’s right is part of the Dixie Difference. While other companies may find ways to cut corners with inferior products, unlicensed technicians, or surprise fees, we refuse to take these short-sighted measures. Every job we do is one we’re proud to put our name to—that’s our promise to you.
Call Dixie, and it’s done!
To schedule an electric, plumbing, or HVAC service with Dixie, call for 334.232.0236 Montgomery or 334.835.5161 for Auburn-Opelika. You can also schedule an appointment online, 24/7.